event management Last modified: Monday, January 28, 2008
In ITIL v3, event management is an additional feature used to define a process that helps leverage automation to manage events to become more effective and efficient. ITIL defines an event as "any detectable or discernable occurrence that has significance for the management of the IT infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services.. (ITIL Service Operation book, Page 35).  In event management there are three paths that can be taken: Informational: These are events that should be logged for potential future analysis including confirming if the service is operating as expected. Warning: During service design, thresholds are identified that help gauge the status of a system. When the threshold is reached, predefined parties, or notification groups, are alerted that the threshold has been reached. Exception: This branch is reserved for configuration items (hardware, software or service) that are operating abnormally or have failed. Abnormal behavior criteria should be defined during service design to better understand what types of scenarios trigger what types of exception handling. See Getting Started with Event Management on ITSMWatch.com. See also Tips for Implementing ITIL in the Quick Reference section of Webopedia.
•E-mail this definition to a colleague• Sponsored listings Event Planning Information Resources - Agency specializing in event marketing throughout the USA & beyond. Events are our specialty. See all the event media available to you at one source. Free Meeting Planning Assistance - Official Site: We provide free meeting planning support services, representing 30 meeting sites offering more than 200,000-sq. ft. of function space. Wyndham Small Meetings - great for Event Planning - Official Site. Wyndham Small Meetings is your one stop portal for Event Planning Resources. Visit us today to start planning your next event. For internet.com pages about event management . Also check out the following links! Getting Started with Event Management  Event management isn't monitoring, it's what you do about it, writes ITSM Watch columnist George Spafford of Pepperweed Consulting. Tips for Implementing ITIL  The Information Technology Infrastructure Library (ITIL) is a widely accepted industry framework that adopts a process driven approach to developing operationally excellent IT service support and service delivery processes. Sponsored listings Convention Registration Service - Online conference planning and registration solution for ticketing, payment processing, and event promotions. Real time reports and no setup fee. Vancouver Sailing Club- Building and Rewarding Teamwork - Join us on Vancouver's SuperNatural English Bay for Team Building, Networking and Rewards Events Eventbrite for Events - Publish your event to the Web, send out invitations, and start selling tickets online in just a few minutes. Supply Chain Management Software - Provider of supply chain management, shipment rating, fulfillment, package tracking and warehouse management software solutions. Customizable Inventory Software - Works With Your Business - Accuware Inventory Manager allows your software to be tailored to perform your high priority tasks your way. Simple yet scalable.	Standards configuration item configuration management configuration management database ITIL RFC Give Us Your Feedback Shopping event management Products Compare Products,Prices and Stores Shop by Category: Software 11 Store Offers Magazine and Newspaper Subscriptions 2 Model Matches Books 46 Model Matches UPS Systems Devices 117 Model Matches