Live support is a
Web service that allows businesses to communicate, or
chat, in
real time with visitors to their
Web site. Live
support
applications are commonly used to provide immediate customer support and
information to clients and customers. Exact features and functions of live support
are application specific, however you can generally expect a live chat
application to provide real time visitor monitoring, custom chat windows,
invisible
traffic analysis, Web site integration and secure administration
controls.
Live chat is also called live help or live chat.