customer support Last modified: Friday, February 08, 2002
Service that computer and software manufacturers, and third-party service companies, offer to customers. For personal computer products, the following are common customer-support options: mail-in service: The manufacturer will repair your equipment if you mail it in. Typical turnaround time is about four days. In some service plans, the manufacturer charges you for shipping expenses. carry-in service: The manufacturer will repair your equipment, but you must deliver it to a local service site. This is sometimes called depot service. on-site contract: For a monthly or annual fee, a repair person will come to your site to fix problems. (The fee is included in the purchase price of some machines.) Most on-site contracts guarantee that the service will be rendered within a fixed number of hours from when you report a problem. hot lines: Many software manufacturers provide a phone number that you can call for advice and trouble-shooting. Often the number is toll-free. The quality of this type of support varies considerably from one company to another. Some hot lines are so good that they enable you to solve most problems yourself. Others are so bad that you are unable even to get through. bulletin board system : Some companies maintain electronic bulletin boards (or forums within online services) staffed by service engineers. If you have a modem, you can report a problem to the bulletin board and a technician will respond. This can be convenient because bulletin boards are usually open 24 hours a day. Also, bulletin boards enable you to download software updates that correct known bugs. Customer support is also called technical support.
•E-mail this definition to a colleague• Sponsored listings Customer Service - Compare Top Customer Service and Support Solutions. CRM, Customer Database, Customer Support, Help Desk, Customer Tracking, & Contact Mgmt. Free Demo! We Make Your Customers Happy. See How. - Full range of 24/7 call center services. Companies choose and stay with TeleRep because we're family owned and treat you like family too. Customer Service Software Directory - Compare customer service software using Capterra's free, comprehensive directory. For internet.com pages about customer support . Also check out the following links! Customer service software Offers information on customer service software packages for help desk support, automatic call distribution and fax on demand from Precision Consulting and Automation Ltd. Web based customer support, problem resolution and call tracking Home page for Integral Solutions Corporation, developer of Web-based products for customer support, problem resolution, call tracking and information sharing. Sponsored listings Customer Service CRM System for Sales, Lead Management . - OpenPro Easy ERP CRM offers web-based, for Sales Lead Management, CRM, Integrated to ERP back end. Deployed On Demand, ASP, SAAS, or In House. CRMXchange Directory for Customer Service Professionals - Keep informed on CRM issues and solutions for contact centers, including training webcasts, news, events, and software products. Inbound Call Centers Quotes - Request 5 free inbound call center quotes. Connect with vendors that match your inbound/outbound call center needs. Live Help Software - Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions. Insights to Accelerate Services Growth - Account Management, Service Metrics and Customer Dashboards, Strategic Reporting, analytic solutions for services and BI Software tool.	Documentation Hardware Software bulletin board system download Give Us Your Feedback Shopping customer support Products Compare Products,Prices and Stores Shop by Category: Magazine and Newspaper Subscriptions 1 Model Matches Flat Panel Televisions 0 Store Offers Software 89 Store Offers Nutrition 16 Store Offers Clothing 2083 Store Offers