Web collaboration provides an
organization with the capability to collaborate with
customers or internally via the
Internet in
real time. Web collaboration packages generally
consist of Web-based tools within
Web sites to
assist an organization in the area of sales, new
revenue-generation opportunities, and to enhance customer satisfaction.
Web collaboration is essentially the back-end software or service that allows your center to share
Web pages with customers while offering voice and text
chat assistance or to conduct single or multi-user conferences and seminars.
Web collaboration can be used in an Internet (
IP)
environment or integrated with an organizations' existing
telephone infrastructure to provide automated
customer assistance for a client's Web-based inquiries.
